FAQ's

 

Why Bags are best

 

A vacuum cleaner is designed to keep your home clean. It does this by removing the unpleasant and unsightly “debris” that builds up over time. A good vacuum cleaner will remove more of this debris than others and a very good one will ensure that this debris will not get back into the home either by being blown out through the filters or released when it is emptied. The SEBO filter bag system not only enhances filtration, but it also allows you to hygienically dispose of collected debris.

Think of your kitchen bin: undoubtedly you use a bin liner. This is for the very good reason that without the convenience of a bin bag, emptying it would be very messy. You would have to frequently clean it - which would be an unpleasant and time consuming task.

Dust becomes airborne very easily and will almost certainly contain hazardous material such as dust mite faeces and bacteria. With a SEBO sealable high filtration bag, dust isn’t a problem: It is safely retained within the filter bag and can cleanly and easily be disposed of in the bin, inside or outside. The filter bag housing of a SEBO remains free of dust and does not require cleaning. For allergy sufferers the filter bag protects you from the risk of exposure to dust.

Contrast this with a bagless vacuum cleaner: The dust container and its internals can rapidly build up with dust and require cleaning. The filters can require monthly cleaning. Because of the high probability of dust becoming airborne many people empty them outside, or empty them into a bag first. With SEBO you have a purpose designed bag which the vacuum cleaner fills for you.

Filtration

The air is clean.

Not only do our vacuum cleaners clean the floor but they also enhance the air. Dust seems to be more prevalent nowadays and a lot more people are starting to suffer from allergic reactions. 

SEBO vacuums possess a 3-step filtration system consisting of a multi layer filter bag (A), a micro-hygiene filter (B) and an exhaust filter (C). They achieve demonstrable excellent filter results. 

This is why, SEBO domestic machines carry the British Allergy Foundation Seal of Approval making a SEBO the perfect choice for people who suffer from allergies. 


S-class filtration.

Only high-quality filter material is used in combination with an excellent sealed vacuum cleaner casing achieve the requirements of SEBO S-class filtration.  This method ensures that the fine dust particles stay in the closed vacuum cleaner system. All SEBO domestic vacuums achieve S-class filtration levels. Every SEBO bag has a convenient hygiene lid to seal the bag after it is full - no dust will escape. For increased asthma and allergy protection your SEBO dust bag housing will not close unless the filter and bag are in place. 


Electret filter material.

Other than usual filtration systems, the SEBO filtration takes place by using the principle of electrostatics. 

Several charged micro fibres block the opposite charged particles. This allows a relative open structure that favours the air stream and at the same time lowers the chance of plugging. The result is a much smoother and long-lasting filtration.



Company


SEBO  Building


The first SEBO was developed 1978 for the high demands of professionals: innovative, efficient, ergonomic and economic. SEBO stands for technical innovations and intelligent detailed solutions. Most of our ideas have become a benchmark for high class vacuum cleaners. For instance the patented SEBO AIRBELT and the integrated hose. SEBO vacuum cleaners are optimised tools for the maintenance of carpets and hard floors. They are technically well-thought out and well-engineered, solidly made, easy to handle and functionally designed. SEBO develops and produces its high quality products exclusively in Germany. Over 4 million vacuum cleaners sold shows the excellent reputation of SEBO. Today SEBO vacuum cleaners can be seen on red carpets and on high gloss hard floors. They are used in the White House in Washington, in Buckingham Palace in London, in the German Parliament in Berlin and in high class hotels all over the world.


For more than 30 years we have been developing and producing what we can do best - vacuum cleaners. We don't produce and sell other products because we specialise in vacuum cleaners. With pride we can say that 90% of all components used are made and developed by SEBO. A SEBO vacuum cleaner has usage oriented, patented solutions, low follow-up cost, durable designs and materials developed from our experience in commercial use, a long-term spare parts availability and is "Made in Germany".


The complete SEBO range is divided into the domestic and the commercial part. Most of the models are identical in construction and differ only in the configuration/equipment. The vacuum cleaner for the domestic market benefits from the high standards of the commercial market and have the same quality.



Products



General


The life of the filters depends on the nature of absorbed dirt. In normal use (common house dust) we recommend to change the filters after 10 - 20 filter bags.


In most of cases this is a sign of a blockage in your machine. Any vacuum cleaner can block. Normally fitting the hose the opposite way around is the best solution to the blockage. Due to the optimised air flow and modular construction a blockage in a SEBO vacuum cleaner can be removed easily.

Please follow these instructions to solve the blockage in your specific SEBO model:


SEBO AUTOMATIC X/ FELIX: Turn on the vacuum cleaner and hold your hand over the end of the hose. Do you feel the usual strong suction power?

NO: Stretch the hose. The inner profile will be straightened and the blockage can loosen itself.
If this does not work, detach the hose completely from both openings and place the light grey end of the hose that was in the wand, into the bag housing opening instead. Stretch the hose vertically and turn on the vacuum. This will clean the flexible hosing. Make sure that there is no blockage in the wand then simply reattach the hose to its original position for normal operation.

YES: Turn off and unplug the vacuum cleaner. Check the active wand, the flexible hose, filter bag and micro-filters, and any on-board attachments that may be clogged. Also remove the brush roller to check for blockages. Inspect the orange trap door on the underside of the power head and remove any debris or blockages.
All of these steps will help you maintain a high level of performance for your SEBO.

SEBO AIRBELT K, AIRBELT C, AIRBELT D: Turn off the vacuum cleaner. Inspect the filter bag and micro-filters for blockages. Then inspect the combination nozzle, telescope tube, handle and hose. If the hose is blocked, then remove the hose from the machine and reverse the hose opening by placing the hose/handle at the suction neck of the machine and stretch the hose vertically. Turn on the vacuum and allow the suction to remove any blockages then simply reattach the hose to its original position for normal operation.


All of our SEBO vacuum cleaners are ergonomically sophisticated. The FELIX features a unique height adjustable handle. This is perfect for compact storage, easy carrying and variable user height requirements. All SEBO barrel vacuum cleaner are equipped with a telescopic tube. With the help of the slide button the lightweight telescopic tube can be adjusted easily and infinitely variable.


The "strength" of the "stitch" of handmade carpets is important. In order to check if you can use power head on your carpet, you can do the following steps: Take a look at the surface of your carpet and look after outstanding yarns. Use the power head on a very small area for a short time and check the surface again. If there's no difference, you can use the power head for the complete carpet.


The SEBO product range is divided into the domestic and the commercial segment. Most of the models of both segments seems to be similar, but they differ in colour, equipment, features. The comparison between SEBO FELIX and SEBO DART shows that the SEBO FELIX is available in different colours and offers more features (adjustable handle, power head on/off,...) than the SEBO DART. The SEBO DART is perfectly geared for commercial carpet use.


SEBO offers a great range of floor nozzles. Whether it is carpet, parquet or any other hard floor, the right floor nozzle is available. All SEBO vacuum cleaner are equipped with a special lock mechanism for the suction units, the telescopic tube and the handle. 

The SEBO KOMBI has a 90°vertical and 180° horizontal variable turning-swivel-neck offers enormous flexibility while the four rubber coated wheels make it glide easily. The new Twin-Stream suction system and the crescent-shaped stripes with natural bristles guarantee dust will be collected for edge-to-edge cleaning. Additionally, the SEBO KOMBI is equipped with four heavy-duty embedded stainless steel clamps and bottom plate. Two lint removers also pick up thread and fluff.

For carpets we always recommend the use of a rotating brush. The SEBO TT-C turbo brush is air driven and removes animal hair, fluff and dirt from the carpet. The spring loaded brush makes the SEBO TT-C suitable for high pile as well.

The electric SEBO ET power head is perfect for deep and careful cleaning of your carpets. It picks up persistent pet hairs, lint and threads. The power head has an electronic alert system, which indicates the correct height setting for optimum cleaning performance. As a safety feature, there is an electronic switch that will turn off the brush roller if blocked. Simply push a button and the brush roller can be taken out, cleaned or exchanged very easily. The soft bumper of the power head protects your furniture from being damaged. The brush can also be manually switched off with the push of a button, making it suitable for delicate floors and rugs such as wool-loop pile carpets.


Your SEBO vacuum cleaner is a durable and tough machine. In order to get the best performance and longest life from your SEBO vacuum cleaner, you should pay attention to the following care instructions:

  • Change the filter bags, micro/ hospital grade and motor filter of your vacuum cleaner regularly. Please note the our filters are not washable.
  • Check the brush of your SEBO FELIX, SEBO AUTOMATIC X and SEBO ET power head regularly for hair and fibre and change the brush when it is worn.

There are various possible causes of stripes on your hard floors. Abrasion by the castor materials of the vacuum cleaner are not one of them. Over the time the castors can get dirty and this dirt can transfer to the floor. In this case an intensive cleaning of the castors is helpful. Another reason might be the ingredients of your cleanser. In many cases the cleanser consists of film-forming substances and surfacants. After drying a track might be seen on the surface. In this case changing the cleanser is the best solution.


The power head cleans carpets more efficiently, more quickly and more intensely than a "normal" suction clean only nozzle. SEBO ET Power heads are comfortable and easy to use due to the brush action of the power head which lets the power head move forward almost on its own. Unlike a turbo brush, the electric motor of the power head provides a continuous rotation speed. This ensures a perfect cleaning result, even with difficult to remove pet hair and lint. At the same time, the use of power head prevents pile flattening and can double the lifetime of your carpet.


For optimum carpet care, we recommend the use of an upright vacuum cleaner or a barrel vacuum cleaner with a power head. Many of our premium models come with a power head as standard. The following models can be upgraded with a power head after purchase:




Products - Airbelt D /K



The patented, 2 layer soft foam bumper with its durable covering protects your furniture and walls from damage. The one–of–a–kind airbelt acts as a bumper guard that truly deserves this description. It also makes sure to expel the air very quietly. All SEBO barrels are equipped with this innovation.


The SEBO AIRBELT K range offers a wide range of compact models to clean your home perfectly. Due to the electrical hose, SEBO AIRBELT K3 models can be upgraded with the SEBO ET power head and UHS floor polisher.


For tool-free and easy changing of the brush roller, our power heads are equipped with a special release mechanism. To remove the brush roller, press the button marked "PRESS" and turn the end cap downward. Turn the brush slightly to the right and pull it out. We recommend that you regularly remove threads and hair, which have been wound around the brush roller. You can also see this on our You Tube channel How to Change.



Products - SEBO FELIX



The exhaust filter of SEBO FELIX can be changed easily. Carefully remove the filter retaining rings and put them to the side. Next pull the enforcement strips of the exhaust filter out of the housing slot and remove the exhaust filter from the housing. When reassembling, please ensure the exhaust filter is fitted correctly in the housing slots and the filter retaining rings are installed correctly. You can also see this on our You Tube channel How to change.


For tool-free and easy changing of the brush roller, our power heads are equipped with a special release mechanism. To remove the brush roller, press the button marked "PRESS" and turn the bearing downward. Turn the brush slightly to the right and pull it out. We recommend that you regularly remove threads and hair, which have been wound around the brush roller.



Products - AUTOMATIC X



For tool-free and easy changing of the brush roller, our power heads are equipped with a special release mechanism. To remove the brush roller, lie the unit on its left side. Press the "brush roller" picture button on the top of the floor head. The end cap should raise slightly for you to remove. Turn the brush slightly to the right and pull it out. We recommend that you regularly remove threads and hair, which have been wound around the brush roller. You can also see this on our You Tube channel How to change.


The SEBO AUTOMATIC X range is available in two working widths. The SEBO AUTOMATIC X4 (31 cm) is the perfect choice for households with 100 m2 (max.) and a lot of furniture. The SEBO AUTOMATIC X5 (37 cm) is suitable for households with more than 80 m2 and a lot of free space and less furniture.


The computer control in the power head identifies the floor and the height of the carpet pile, raising or lowering the brush automatically no matter what kind of floor*. The system detects the floor resistance and then reports it to the computer. The acquired value is compared with the stored value in the computer and then an instruction is given to adjust the brush level to its optimum height.
An additional rubber-sealing strip on the bottom of the power head allows for bare floor cleaning picking up even the finest dust. You will never have to use a broom again and never have to make an adjustment to the power head.


In most instances the handle tube is not locked properly or inserted completely so that there is incomplete contact. Please check this with the help of the SEBO AUTOMATIC X manual. If the machines switches off and the bag or brush light illuminates, a blockage or full filter bag might be the reason. In this case the machine works only for about 45 seconds and shuts off automatically. You can find the instruction to remove the blockage in the FAQs (Products - General). The instruction to change the filter bag are in the SEBO AUTOMATIC X manual.


The SEBO AUTOMATIC X is a high-class upright vacuum cleaner for the maintenance of carpets and carpet floors. Due to the automatic height adjustment of the brush it can be used on small hard floor areas as well. Fitting the SEBO AUTOMATIC X with a hard floor nozzle is possible. See SEBO Deluxe Kombi on our shop site.


The brush of the X series continues to spin when using the attachments and accessories. When locked into its upright position you can simply tilt the machine back to raise the head up off the soft floor.



Service


SEBO  Building

The inclusion of the following paragraph is a requirement by Australian Law. It explains that consumers have rights by law regardless of any warranties provided or not by a manufacturer or supplier.

“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.”

In addition to guarantees under Australian Consumer Law, SEBO Australia Pty Limited warrants all domestic machines and their components against faulty material and/or workmanship for a period of two years from the date of purchase by the consumer. This guarantee applies to SEBO products purchased in Australia. Please refer to your Warranty statement in the carton for more details.


If your SEBO vacuum cleaner needs to be repaired, you can go to your local SEBO agent to get it repaired. You can find the nearest SEBO agent by contacting us here.



Products - UHS Polishing Attachment



Caring for the surface of a smooth floor is the basis for maintaining its appearance and longevity. Applying a coating protects the floor, facilitates daily maintenance and brings an optical enhancement to the floor. A different approach is required for soft coated and hard surfaced smooth floors: Smoth floors with a soft coating, e.g. with a wax finish (or similar), are easy to maintain and should be re-treated regularly. For these floors we recommend the use of the blue SEBO Floor Pad in combination with a commercial floor maintainer/polish according to the maintenance instructions for your floor. Floors with a hard surface either have a special hard coating (e.g. acrylic) or are made from a hard raw material (e.g. natural stone floors, PVC). For these floors we recommend the green Floor Pad. The red and yellow SEBO Floor Pads are for restoring a gloss finish to worn floors which have a hard surface.The red pad is used for the first stage of the process and the yellow pad is used for the second, intermediate stage, before finishing with the green pad.


Caring for the surface of a smooth floor is the basis for maintaining its appearance and longevity. Applying a coating protects the floor, facilitates daily maintenance and brings an optical enhancement to the floor. A different approach is required for soft coated and hard surfaced smooth floors: Smoth floors with a soft coating, e.g. with a wax finish (or similar), are easy to maintain and should be re-treated regularly. For these floors we recommend the use of the blue SEBO Floor Pad in combination with a commercial floor maintainer/polish according to the maintenance instructions for your floor. Floors with a hard surface either have a special hard coating (e.g. acrylic) or are made from a hard raw material (e.g. natural stone floors, PVC). For these floors we recommend the green Floor Pad. The red and yellow SEBO Floor Pads are for restoring a gloss finish to worn floors which have a hard surface.The red pad is used for the first stage of the process and the yellow pad is used for the second, intermediate stage, before finishing with the green pad.


The SEBO UHS Polisher can be used on all kind of hard floors (stone, wooden, PVC). Please refer to the manufacturer’s maintenance guides for your type of flooring and floor maintainers. The SEBO UHS Polisher is not suitable for the following floors:

  • Floors with a textured surface
  • Non-gloss floors
  • Uneven tiles with raised edges (Special attention on areas with glazing)
  • Uneven floors

The Floor Pads have a special coating which make the use of floor maintainer unnecessary. The only exception is the blue Floor Pad for soft coated floors. It should be used in ith a commercial floor maintainer/polish according to the maintenance instructions for your floor. Please refer to the manufacturer’s maintenance guides for your type of flooring and floor maintainers.



Purchase



As a manufacturer of high class upright and cylinder vacuum cleaners which are "Made in Germany", we pay special attention to the quality and longevity of our products. For this reason we ensure that spare parts are available for a long time.


The filters and filter bags of our machines are designed for optimum functionality and long life and are especially economic in use. 


SEBO filter bags, equipment and spare parts can easily be bought at your local SEBO agent or via our online store https://shop.sebo.com.au/ .


You have different possibilities to experience and buy our products. SEBO products can be bought at your local SEBO agent or via our online store https://shop.sebo.com.au/. You can find the nearest SEBO agent by contacting us here.